1. Our Digital Content Guarantee
We strive to provide high-quality educational content and a seamless learning experience. Because our products are digital and delivered instantly upon purchase, we have established the following policy regarding refunds and content access to ensure fairness for both our creators and our students.
2. Refund Eligibility & Limitations
We offer a conditional refund window for our video courses. However, to protect our intellectual property and the value of our curriculum, eligibility is based on content consumption:
- The 50% Threshold: Once a user has streamed or downloaded 50% or more of the total video content within a course, the purchase is considered “consumed” in full. At this point, the transaction is non-refundable.
- Partial Access: If you have viewed less than 50% of the course material and are dissatisfied with the quality, you may request a refund within [Insert Number, e.g., 14 or 30] days of purchase.
- Tracking: Progress is automatically tracked by our Learning Management System (LMS). “Completion” is calculated based on the number of lessons started and the duration of video playback recorded on your account.
3. Content Validity & Expiration
We believe in providing ample time for our students to learn at their own pace.
- Three-Year Access: All video content remains available in your personal dashboard for a period of three (3) years from the date of purchase.
- Updates: During this 3-year period, you will receive all minor updates and patches to the existing curriculum at no additional cost.
- Expiration: After the 3-year period concludes, access to the specific course instance will expire. We recommend completing your studies and taking necessary notes within this generous timeframe.
4. How to Request a Refund
If you meet the eligibility criteria (less than 50% content consumption and within the valid timeframe), please contact our support team at support@yourdomain.com. Please include:
- Your Order Number
- The email address associated with your account
- A brief explanation of why the content did not meet your expectations
Summary Table for Quick Reference
| Feature | Policy Detail |
| Refund Eligibility | Available only if < 50% of content is viewed. |
| Non-Refundable Status | Applied automatically once 50% progress is reached. |
| Access Duration | 3 Years (36 months) from the purchase date. |
| Format | On-demand digital streaming. |